Privacy Policy
MySweetSea ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By using our website www.mysweetsea.com and placing an order with us, you agree to the practices described in this policy.
What information do we collect? We collect information that you provide directly to us when you place an order, create an account, or contact our support team. This includes your name, email address, delivery address, phone number (if provided), and payment information. Please note that we do not store your full payment card details — all payments are processed securely through Shopify Payments or other third-party payment providers.
We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This information is collected via cookies and similar tracking technologies.
How do we use your information? We use the information we collect to process and fulfil your orders, send you order confirmations and tracking updates, respond to your customer service enquiries, improve our website and user experience, send you marketing communications where you have given your consent, and comply with our legal obligations.
Do we share your information? We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and fulfilling your orders, including our e-commerce platform (Shopify), payment processors, and delivery partners. These providers are contractually obligated to keep your information confidential and to use it only for the purposes for which we disclose it to them.
We may also disclose your information where required by law or to protect our legal rights.
Cookies Our website uses cookies to enhance your browsing experience, analyse site traffic, and support our marketing activities. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
We use the Facebook Pixel on our website to measure the effectiveness of our advertising and to show you relevant ads on Facebook and Instagram. You can opt out of interest-based advertising by adjusting your Facebook ad settings.
Your rights Under UK data protection law, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your personal data, object to or restrict how we process your data, and withdraw your consent to marketing communications at any time by clicking "unsubscribe" in any email we send you.
To exercise any of these rights, please contact us at info@mysweetsea.com.
Data retention We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, and reporting requirements. Order data is typically retained for up to 7 years in compliance with UK tax regulations.
Security We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or misuse. All data transmitted via our website is encrypted using SSL technology.
Third-party links Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
Changes to this policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact us If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at info@mysweetsea.com.